How to Make a Payment or Book a Holiday?

Paying Online

You will need your booking reference number which is on your Reservation Confirmation and the dates of your holiday.

Make a secure online payment

Click on the above link and a new window will open, please follow the on screen instructions to complete a payment.
Please note that there is no charge for the use of debit cards.  A surcharge of 2% is payable for all credit card transactions.

Payment over the phone

Please call us in the office on 01736 630 015 and one of our booking agents will be happy to help.

Our Office hours are Monday to Saturday 9am to 5pm.

Please note that there is no charge for the use of debit cards.  A surcharge of 2% is payable for all credit card transactions.

Payments from Overseas

Should you require IBAN and SWIFT numbers? Please call us in the office on 01736 630 015 or email us and one of our booking agents will be happy to help.

Other Payments

By cheque, the address to send these to is in the confirmation email.

By BACS transfer please call us in the office on 01736 630 015 and one of our booking agents will be happy to help.

How to Book a Holiday?

Homepage Search

Go to the homepage by clicking on the Carbis Bay Holidays logo.

Click on find your Holiday,  click on the arrive calendar and select the date for the start of your stay, click on the ‘Nights’ button and choose how many nights you would like to stay, then click on ‘Sleeps’ drop down and choose the number of guests staying and click the ‘Check Availability’ button, wait a few seconds and the properties available will be shown to you, choose one of these click on the thumbnail, ‘View Details’ button until you find the property you would like to stay in. To narrow your selection please click on the ‘View More Filters’ and check the boxes next to the property features e.g. Sea View, Dog Friendly then click on Check Availability to view all the properties which have your chosen features and are available for your chosen dates. The price details will show on the right hand side – if you are happy with the details please press ‘Book Now’ button and follow the on screen booking instructions.

Alternatively if you know the name of the property you would like to stay in please go to the homepage by clicking on the Carbis Bay Holidays Logo, click on Quick search/ Know the property name? enter the name of the property and click on the name. This will take you to the property page for your chosen property please select the arrival and departure dates for your holiday and the price details will be displayed below the calendar if you are happy to proceed please press ‘Book Now’ button and follow the on screen booking instructions.

Find a Holiday Search Button

Click on the arrive calendar and select the date for the start of your stay, click on the ‘Nights’ button and choose how many nights you would like to stay, then click on ‘Sleeps’ drop down and choose the number of guests staying and click the ‘Check Availability’ button, wait a few seconds and the properties available will be shown to you, choose one of these click on the thumbnail, ‘View Details’ button until you find the property you would like to stay in. To narrow your selection please click on the ‘View More Filters’ and check the boxes next to the property features e.g. Sea View, Dog Friendly then click on Check Availability to view all the properties which have your chosen features and are available for your chosen dates. The price details will show on the right hand side if you are happy with the details please press ‘Book Now’ button and follow the on screen booking instructions.

Search & Book Navigation Bar Button

Click on Search & Book, click on the arrive calendar and select the date for the start of your stay, click on the ‘Nights’ button and choose how many nights you would like to stay, then click on ‘Sleeps’ drop down and choose the number of guests staying and click the ‘Check Availability’ button, wait a few seconds and the properties available will be shown to you, choose one of these click on the thumbnail, ‘View Details’ button until you find the property you would like to stay in. To narrow your selection please click on the ‘View More Filters’ and check the boxes next to the property features e.g. Sea View, Dog Friendly then click on Check Availability to view all the properties which have your chosen features and are available for your chosen dates. The price details will show on the right hand side – if you are happy with the details please press ‘Book Now’ button and follow the on screen booking instructions.

Search and Book by phone

If you need assistance with your booking or wish to draw on our knowledge of each individual property, or you wish to stay for more that 4 weeks please call us in the office on 01736 630 015 and one of our booking agents will be happy to help.

Booking Rules

If your holiday commences between April and October, your Arrive and Depart dates need to be a Friday or a Saturday to correspond with the Property Changeover Day, unless the Arrive date is at late notice ie within 7 days.
Special rules apply to Christmas and New Year. The maximum number of weeks that can be booked online is 8 weeks – subject to availability.

Short Breaks

Short stays of 3 nights minimum are available between October and March, excluding bank holidays and school holidays.
Prices are charged at 60% of the weekly rental for 3 nights, 70% for 4 nights and 80% for 5 nights.
If booked in advance, the short break cannot overlap a changeover day.
For late notice breaks ie arrivals within 7 days, short breaks are discounted by 25% unless the owner has set a minimum rental, the short break can overlap a changeover day if this the Arrive date is within 7 days.

Booking Conditions

Read our Booking conditions in full, including our Cancellation Policy.

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Oops your session has timed out

Someone has started the process of booking your chosen property, for your chosen dates. They have 1 hour to complete the booking process however if they decide not to go ahead the property dates will be released and will be available to book.

If you would like to wait and see please submit your email address below and we will notify you if your chosen property and dates become available again.

Alternatively please search for your chosen dates and choose another property from our portfolio.

Oops someone else is booking this holiday!

Someone has started to book this property for the dates you have requested, they have 1 hour to complete the booking please choose alternative dates or another property.  Or please supply your email address below and we can email you should the dates be released again.

Thank you for your enquiry, unfortunately we appear to have a problem processing your booking online.

Please call the office on 01736 630 015 during office hours to book.

Our apologies for the inconvenience.

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