Coronavirus Update for guests

Updated 6th April 2020

PLEASE NOTE WE ARE UNABLE TO AMEND / TRANSFER BOOKINGS COMMENCING AFTER APRIL 30th AT THIS TIME. SHOULD YOUR HOLIDAY COMMENCE AFTER THESE DATES, PLEASE KEEP AN EYE ON THIS PAGE FOR UPDATES.

Our phone lines are currently closed. We continue to respond to all email enquiries as quickly as we can. As an agency we are sorry but we cannot automatically offer transfers or refunds. When requests are received, we pass all requests on to the owner of the property who your letting contract is with. Once a response is received we will respond to yourself. Please note that in law we cannot overule an owners decision.

Our teams are working incredibly hard to assist all of our guests as quickly as possible. If you have experienced a delay then please accept our apologies.

PLEASE HELP US HELP YOU - We are working day and night to respond to your emails as quickly as we can but sadly we can't offer our usual rapid response. If you have emailed us but not heard back yet, PLEASE bear with us. If you send in multiple chase up emails this only slows us down further as we work through those as well as the initial enquiry. Thank you for your understanding, we will reply and we will reply as soon as we possibly can.

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