“The house was perfect for us (family of 7 + dog celebrating 3 big birthdays this year) in size, facilities (inside & out), location (stunning views, access to beach), & accessibility to bus & train travel.”
The kitchen was extremely well equipped, & the layout downstairs gave everyone space to enjoy being together. The bedrooms were great, especially the ones with the view across the coves, & very comfortable & clean.
We were a bit confused by the parking situation, as the people in Beechwood Cottage came round to say we shouldn't have any cars in that carpark, even though it is signed Beachcroft....? And not sure if one of our party arriving early made the cleaners rush but a lot of surfaces were still dusty & we wiped the kitchen tops down (just to be sure).
The main reasons we have given 4 stars are:
- we had to phone Sykes Customer Services to get the key code for the boiler room key because the heating was on full when we arrived (maybe include in arrival information?), but then found the heating quite complicated to control, even with the instructions (on the few colder days we really needed it on). Perhaps a "crib" sheet with simple steps to follow would be useful?
- We found the seating around the dining table really uncomfortable.
- The TV system in the TV room seems to only have streaming services downloaded (itvX, BBC iPlayer, Netflix, Disney+ etc), so anything we wanted to watch on a terrestrial channel (BBC, ITV etc) showing at it's actual time could only be watched on the TV in the dining room. Didn't understand why all channels couldn't be on that TV...?
We really loved being down in Carbis Bay & we really loved the house. We hope the owners take our feedback in the genuine spirit it is given. We'd love to come back & we will recommend.
Thank you for taking the time to give us feedback we are glad you had a good holiday. We shall look into the points raised for future improvements. We hope to see you again in the near future. Kindest regards, Carbis Bay Holidays Team.
Property Owner
