“A fantastic location, the apartment was generally ok, however I felt that it was ...”
A fantastic location, the apartment was generally ok, however I felt that it was let down by the lack of attention to detail, we cooked in and found the lack of a pair of oven gloves dangerous, I even burnt my finger removing an item from the oven, there was only 1 tea towel, sponge scourer, dish cloth etc, it didnt spoil the stay but was an inconvenience, I'm just glad we didnt pay summer season prices, also the lounge door handle was on the dining table when we arrived, again lack of attention to detail, luckily the weather was superb combined with the lack of people more than made up for these minor details
Dear Chris, thank you for your Feedback following your recent stay at Sapphire and we are glad to hear you appreciated the fantastic location of the property overlooking Carbis Bay Beach. May I apologise for the door handle and also thank you for taking the time to liaise with our Property Management department regarding this during your stay. We have also advised the Housekeeping team of the items missing from the property and they informed us that the oven gloves are kept in the drawer to the right of the hob but we are very sorry that these weren't easily found. For future reference, if you’re missing any similar items, please do let us know and we can pop these down to the property for you. Kind regards,
The Carbis Bay Holidays Team
Property Owner