“We stayed at Gwel Marten last year so did know what we were getting.”
We opted for a downstairs apartment this time so that we had the outside patio which was much better. The apartment was lovely as was our last one but it just seemed a lot more tired and it wasn’t the cleanest. On the surface it was clean and the important areas like the bathroom and kitchen were clean so I can’t complain there but the cupboards, drawers and shelves where clothes go were so dusty that I couldn’t even put our stuff in some of the areas, I am definitely not cleaning when I’ve paid a fortune to go there so we just didn’t use the spaces, or moved clothes to the front which wasn’t as bad. I bought my own hair dryer so didn’t need the one in the apartment which is just as well as the box to the hair dryer was soaking wet. I picked it up to move it so I could put some things on the shelf and the box just fell apart. The toilet seat was broken as soon as we arrived, this was very obvious and I am so disappointed we had to even experience this as this would have been very apparent when cleaning the bathroom as an entire piece that holds the seat in place was missing. Although Carbis Bay responded immediately, no one could fix it until Monday at the earliest. We didn’t want anyone in with all our belongings so we had to leave the beach early Tuesday to enable it to be fixed. It’s just something that should have been rectified before we arrived and for the money we paid, we shouldn’t have had to deal with all the hassle or the the crashes in the middle of the night when the toilet seat came apart when people used it. On a whole it was lovely staying there and we do still like the building but just felt there were things not as good as last year. We have been back 2 weeks and still haven’t had our deposit back, last year we were contacted within days to arrange a transfer so again this is disappointing as £100 is a lot of money and we should really be given compensation for all the hassle. Another little side note and me being really picky is the cheese grater is rubbish, these flat ones with a tiny section for each type of grate options are just useless as there’s not enough space to do anything with the cheese. But this is just a little something which annoyed me, but complete personal preference. Another bin bag would have been appreciated too. Again we had a few last year and had none other than the one in the bin this time, I would have bought some with me if I had known we wouldn’t get any spare. I did go in a few shops and couldn’t get any to fit the bin, again something I shouldn’t have had to do on holiday. That just seems really silly to me when it’s in everyone’s best interest to keep the place clean and tidy.
Thank you for your feedback. We are saddened to hear that you had a few issues during your stay. If you have any issues like this during your stay, please contact the local office on 01736 630015 option 2, open Monday to Saturday 9am-5:30pm, one of the local team would be more than happy to help and would like to rectify areas such as cleaning as quickly as possible. We apologise as these areas should have been picked up before check-in at 4pm, we would have liked the opportunity to be able to fix these once they had been noticed on your arrival. We are glad that we responded immediately, unfortunately Sunday is the only day we are closed, but when you contacted us on Sunday afternoon our out of hours emergency line assisted to sort this. Since June 2021 we have not held security deposits, so there was no £100 taken for us to return unfortunately, however if you would like us to go through this then please give us a call. Because the property is self catering, a starter pack is provided, but anything required after this is needing to be purchased by the guests. We apologise that there seems to have been some confusion, but we thank you for your comments, these have been reported to the housekeeper to ensure these things don’t happen again. We hope to get the opportunity to welcome you back in the future.
Kind Regards,
The Carbis Bay Holidays Team
**Update… as the owners of Carbis Bay View continue to keep the apartment at its best, they have invested in an air ventilation system, which trickle feeds fresh air into the property and should ensure any dampness is no longer a problem.
Property Owner
